Frequently Asked Questions
Everything you need to know about your iORA shopping experience.
How can I track my order?
Once your order is shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.
What is your return and exchange policy?
We offer a 30-day return and exchange policy for all unworn items with original tags attached. Simply visit our Returns Portal to start your request.
How do I find the right size?
Each product page features a detailed 'Size Guide' button. We recommend comparing your body measurements to our chart to ensure the perfect fit for your silhouette.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Do you offer international shipping?
Yes, iORA ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How should I care for my iORA garments?
To maintain the quality of your clothing, please follow the specific care instructions printed on the inner garment label. Most of our pieces prefer cold washes and air drying.